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ITHEA Classification Structure > K. Computing Milieux  > K.3 COMPUTERS AND EDUCATION  > K.3.2 Computer and Information Science Education
TQM IN E-LEARNING: A SELF-ASSESSMENT MODEL AND QUESTIONNAIRE
By: Jeanne Schreurs (4584 reads)
Rating: (1.00/10)

Abstract: Organizations are seeking new, integrated systems that enable rapid changes through early identification of opportunities and problems, tracking of progress against plans, flexible allocation of resources to achieve goals, and consistent operations. Total Quality Management (TQM) is an overall business strategy. It means that all activities of the company will be focused on satisfying all stakeholders of the company. TQM can be realised by using the EFQM model. The EFQM model is a tool that organizations may use as a framework for self-evaluation that enables an organization to identify its strengths and areas for improvement and the extent to which its operations and results are in line with the characteristics of an excellent organization. We focus on a training organisation or to the learning department of an organization. So we are limiting the EFQM model to the training /learning activities. We can apply EFQM perfect on the level of an activity (business line) of a company. We selected the main criteria for which the learner can play the role of assessor. So only three main criteria left: the enabling resources, the enabling processes and the (learning) results for the learner. We limited the last one to “learning results” based on the Kirkpatrick model.

Keywords: TQM, Total Quality Management, EFQM, self-assessment, e-learning, SEVAQ questionnaire

ACM Classification Keywords: K.3.2 Computer and Information Science Education, Self-assessment

Link:

TQM IN E-LEARNING: A SELF-ASSESSMENT MODEL AND QUESTIONNAIRE

Jeanne Schreurs

http://www.foibg.com/ibs_isc/ibs-06/IBS-06-p01.pdf

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K.3.2 Computer and Information Science Education
article: AUTOMATIZATION OF COMPUTER BUSINESS GAME AUTOMATON MODEL CONSTRUCTION · ONTOLOGY OF EDUCATIONAL STANDARDS · ALGORITHMS OF AUTOMATE MODEL CONSTRUCTION FOR BUSINESS GAME EXECUTION SUBSYSTEM · THE CONSTRUCTION OF COMPETENCY-BASED BUSINESS GAME OPERATIONAL MODEL · WAVELET TRANSFORM IN INVESTIGATIONS OF STUDENTS EDUCABILITY DEPENDENTLY ... · ALGORITHMS FOR GENERATING OPERATIONAL MODEL OF COMPETENCE BUSINESS GAMES · A MODEL FOR VISUAL LEARNING IN AUTISM · ON COMBINATION OF DEDUCTION AND ANALYTICAL TRANSFORMATIONS ... · TRAINED NEURAL NETWORK CHARACTERIZING VARIABLES FOR PREDICTING ... · TRAINED NEURAL NETWORK CHARACTERIZING VARIABLES ... · AN UML PROJECT OF A TASK-ORIENTED ENVIRONMENT FOR TEACHING ALGORITHMS · TQM IN E-LEARNING: A SELF-ASSESSMENT MODEL AND QUESTIONNAIRE · INFOSTATION-BASED ADAPTABLE PROVISION OF M-LEARNING SERVICES: ... · THE EXPERIENCE SOFTWARE-BASED DESIGN OF VIRTUAL MEDICAL ... · ABOUT THE EXPERIENCE OF DEVELOPING INTERACTIVE DYNAMIC ... · DOMAIN MODELING TO SUPPORT ANTI-CYBER CRIME EDUCATION · COGNITIVE APPROACH TO E-LEARNING IN SCIENCES AND TECHNOLOGIES ... · ALGORITHM OF CONSECUTIVE DEFINITION OF RANKING OF THE OBJECTS ... · ABOUT PROBLEMS OF DECISION MAKING IN SOCIAL AND ECONOMIC SYSTEMS · DEVELOPMENT OF EDUCATIONAL ONTOLOGY FOR C-PROGRAMMING · EDUCATIONAL MODEL OF COMPUTER AS A BASE FOR INFORMATICS LEARNING ·
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