Abstract: This paper solves the problem of the efficiency of multifunctional centers providing services (MFC) in Russia. It is used the method of process modeling and improvement to business-processes for solving this problem and for improvement of quality of service provision in MFC. It has been indicated key indicators influenced at the efficiency, identified risks and correlation of risks and indicators. The paper considers priority risks, which should be minimized and organizational measures for current risks minimization.

Keywords: business-process, efficiency, improvement, government services, multifunctional center

ACM Classification Keywords: G.2.2 Graph Theory, H.1 Models and Principles, K.4.3 Organizational Impacts

Link:

THE IMPROVEMENT OF THE PROCESS OF PROVIDING GOVERMENT SERVICES IN MULTIFUNCTIONAL CENTRES IN RUSSIA

Stepan Kovalev

http://www.foibg.com/ijima//vol05/ijima05-01-p05.pdf