Abstract: Modern technology has moved on and completely changed the way that people can use the telephone or mobile to dialogue with information held on computers. Well developed “written speech analysis” does not work with “verbal speech”. The main purpose of our article is, firstly, to highlights the problems and, secondly, to shows the possible ways to solve these problems.

Keywords: data mining, speech recognition, natural language processing

ACM Classification Keywords: I.2.7 Natural Language Processing: Text analysis, speech recognition.

Link:

VERBAL DIALOGUE VERSUS WRITTEN DIALOGUE

David Burns, Richard Fallon, Phil Lewis, Vladimir Lovitskii, Stuart Owen

http://www.foibg.com/ijita/vol12/ijita12-4-p11.pdf