Abstract: Companies applying information, communication technologies and computer simulation modeling tools are paying more and more attention to the ability to adaptive and hybrid architectures when building and developing information infrastructure. This paper studies an approach to forming an external information infrastructure for a company with a developed clientele by joining opportunities of CRM (Customer Relationship Management Systems) technologies and intelligent agents. Companies can succeed in carrying out their development strategies by following modern trends, adding intellectual information tools to CRM systems and creating an adaptive hybrid for external infrastructure based on the multi-agent approach.

Keywords: Modeling, Multi-Agent? systems, Management, Customer Relationship Management systems.

ACM Classification Keywords: K. Computing Milieux - K.6 Management of Computing and Information Systems – K.6.4 System Management – Centralization/Decentralization

Link:

THE ROLE OF MULTI-AGENT APPROACH IN BUILDING INFORMATION INFRASTRUCTURE FOR A MODERN COMPANY AND CARRYING OUT MANAGEMENT TASKS

Elena Serova

http://www.foibg.com/ibs_isc/ibs-13/ibs-13-p18.pdf